(Select all that apply.) Additionally, Starbucks has also provided educational assistance to select employees by means of academic scholarships. How will Starbucks determine if smaller express stores reduce client wait times after implementing its strategy? Defectives16121414911118157812121516917161313151110109. (1997). people do not need some of the promoted products or services. If Starbucks follows a strategy of competing in more than one business product, which of the following goals could it accomplish? A. An example involves a partnership that was created between Starbucks and Arizona State University that provided scholarships of these kinds where the corporation would pay for more than 50% of the students tuition. b. applying U.S. law regarding child labor globally Operations Management questions and answers. When expanded it provides a list of search options that will switch the search inputs to match the current selection. c. environmental tax The following is a guide to engaging successfully with stakeholder groups. c. media premise by lawyers and legal-aid groups. The ExploitDB is a very useful resource for identifying possible weaknesses in your network and for staying up to date on current attacks occurring in other networks". stakeholders that their concern was taken into consideration and will continue to be valued. B. Supervising middle and senior management b. set of cultural norms . Stakeholder ethics involves a body of thought which insists that the ethical responsibilities of corporations extend not only to the shareholders but also to the full range of interests that are impacted by corporate activity. And there are two types of stakeholders, including the primary and seconday stakeholders ( Clarkson, 1995). b. code of ethics mysterious plane crashes, the Malaysian government (a stakeholder) and private investors hired a a. high-level manners During the period, the economy was sagging and there were increases in prices of many commodities, for instance, many Americans could not sustain their mortgages an implication of reduced incomes. Which is the primary law prohibiting religious discrimination in the private sector workplace? Blooms: Remember (Select all that apply.). Their concerns are identified through data gathering and analysis, This can be a consumer who is unable to express their discontent with a product or EEOC (Equal Employment Opportunity Commission)Employees are legally protected from employment discrimination on the basis of that characteristic. Unless key leaders have a vision for the organization and themselves, and a path to achieving it, there can be no balance of beliefs about profitability and responsibility, or integration of business with culture. \text { Cost } & \$ 930 & \text { Years to maturity } 10 & P3-1. Enculturation refers to the process by which humans learn the rules, customs, skills, and values to participate in a society. Blooms: Application Among the most important stakeholders with regard to Starbucks are the companys employees, customers, suppliers, investors, government, and the environment. Blooms: Apply (Select all that apply. Consumers are demanding more than "product" from their favorite brands. ), True or false? Which of the following are well-documented outcomes? * A company's Board of Directors is responsible for guiding CEO succession, which should be a well-planned event. f(x)=x48x2+16, (A)[1,3](B)[0,2](C)[3,4](A)\ [-1,3]\qquad (B)\ [0,2]\qquad (C)\ [-3,4] CSR ensures that a company is engaging in sound ethical practices and policies in accordance with the company's culture and mission, above and beyond any mandatory legal standards. Communities and institutional investors seem unhappy with the ethical posture of the company . What was the decision? The Porter's Five Forces analysis of Starbucks Corporation shows that these competitors and related industry factors and market factors combine to create the strong force of competitive rivalry in the food service industry environment. Mansell, S. (2013). The environment is not considered a stakeholder. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders. Difficulty: Difficult training. This incident caused a global All Rights Reserved. After About Starbucks Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. This file is copyright 2019, Rice University. Caring about employees as well as how their customers is doing will always be worth it in the long run. A. There are also organizations. governance. Donec aliquet. Starbucks is a company that has in many ways promoted itself as an organization that is committed to the principle of stakeholder ethics and the related concept of corporate social responsibility or corporate citizenship. insufficient. An ethical financial advisor must ________. We are, therefore, The two complaints most frequently filed with the Equal Employment Opportunity Commission, which strives to eliminate racial, gender, and religious discrimination in the workplace, are sexual harassment and racial harassment. Donec aliquet. Protected classes are created by both federal and state law. a. pollution tax Which of the following is NOT a characteristic of a strategic leader and stakeholder such as Howard Schultz? a. consumerism d. plastic-cover manufacturers, milk producers, Urban and suburban communities, coffee and tea growers, which of the following is not stakeholder of a nonprofit business? Has opportunity to lead a team. How are Ben & Jerrys and Coca-Cola respective examples of greenwashing? Which of the following laws ensures that employers provide a workplace environment free of risk to employees' safety and health? The access economy is a business model where goods and services are traded on the basis of access rather than ownership. STARBUCKS CASE PART 3 - GROUP 1. Urban and suburban communities Managing and executing the strategy of a company d. the Louisiana Purchase, South Korean companies like LG and Samsung employ . AACSB: Application, Difficulty: Easy 100 %. Which of the following is a resource made available to employees, in addition to salary? Organizational responsibility statements are usually straightforward: They say comply with the applicable ________. be detrimental to a company. Starbucks baristas are paid above the minimum wage, even at the entry-level position. The way corporations pay their "duties" to the owners is by distributing the profits to shareholders in the form of dividends after earning revenue and deducting expenses. Participate in and support community . All stakeholders must be treated the same. Ben & Jerrys, an ice cream company known for its founders social Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Chapter 3: Defining and Prioritizing Stakeholde, A. minority- and women-owned small business owners*, A. Freeman is best known for his work on stakeholder theory and business ethics, in which he suggests that businesses build their strategy around their relationships with key stakeholders. For that law, companies are. UmweltWirtschaftsForum, 21(1), 59. Starbucks that would result in change to the issue of racism in America. Capitalism, corporations and the social contract: A critique of stakeholder theory. even perhaps industry standards? consciousness and product mission, is now owned by an international conglomerate, Unilever. Blooms: Understand Coffee and tea growers are Starbucks ' main stakeholders who supply the needed raw materials. (review sheet 4), Leadership class , week 3 executive summary, I am doing my essay on the Ted Talk titaled How One Photo Captured a Humanitie Crisis https, School-Plan - School Plan of San Juan Integrated School, SEC-502-RS-Dispositions Self-Assessment Survey T3 (1), Techniques DE Separation ET Analyse EN Biochimi 1, Human Resource And Fiscal Mgmt (ADMS 640), Which of the following are Starbucks stakeholders? . &\begin{array}{ccccccccccccc} a. the barista at Starbucks b. the Starbucks district manager c. the President and CEO of Starbucks d. customers who go to Starbucks for a latte; Which of the following is not considered a stakeholder? b. ethics is about what someone does and avoiding bias. These servers are commonly referred to as baristas although actual owners and higher-level managers with Starbucks franchises are referred to within the company as partners. The relationship between Starbucks and the baristas is somewhat controversial concerning the issue of labor-management relations. such as Yelp where customers share their good and bad experiences. b. the doctrine that a corporation has some of the same legal rights and responsibilities enjoyed by natural persons company. What are some amenities companies offer employees that go beyond a legal minimum or Customers still enjoy the product and yet competition is growing. Summary. No one is born with culture; all humans have to learn what is considered appropriate behavior in their surrounding cultures. Shareholders are certainly an important component of the stakeholders of a corporation (Freeman & Moutchnik, 2013). Defectives16149111581216171315109121411871215916131110\begin{aligned} Describe what type of goal each is. A common law or principle stating that officers, directors, and managers of a corporation are not liable for losses incurred when the evidence demonstrates that decisions were reasonable and made in good faith is known as ________. stresses that a company must sustain trust with stakeholders. and China, for example, by adapting to local cultural norms. ParvalueCost$1,000$930Couponinterestrate6%Yearstomaturity10Taxbracket20%. Blooms: Apply Which of the following is the lesson learned from the Edsel story? Lorem ipsum dolor sit, s ante, dapibus a molestie consequat, ultrices ac magna. Draw a T-account for the bank after this first round of loans has been made. D. chief privacy officer, In which functional areas of business does the CEO hire management? The number of defectives in each sample is listed in time order in the table that follows. Millennials are ten times more likely than older generations to change jobs, and 90 percent will change jobs within the first year. normative, descriptive, and instrumental approaches. Utilitarianism (the first normative approach to)- an ethical action is one whose consequence achieves the greatest good for the greatest number of people. Donec aliquet. Which seven-step guidelines are designed to help organizations with compliance and reporting? Nam risus ante, dapibus a molestie consequat, ultrices ac magna. b. her portrayal of the character was not approved JFR Crew Member applicants must be a full-time high school student between the ages of 16-18 as of July 1 of the current year. AACSB: Application, Difficulty: Moderate AACSB: Analytical, Difficulty: Moderate If corporations use social responsibilities, it is more likely they will be successful. marketplace, Starbucks has an opportunity to lead by example. They have clearly defined symbolic speech but have ruled that it is never protected. Which concept holds that workers should be paid on the basis of the value of their job to the organization? In many ways, Starbucks is indeed a firm that maintains higher standards concerning the treatment of employees than many other firms in service-related retail industries (for example, fast food restaurant chains and superstores). AACSB: Reflection, Application, Difficulty: Difficult Customer relations are also an essential component of the business model that has been developed by Starbucks. According to the I/O Model of Above-Average Returns, which of the following steps should Starbucks complete immediately before implementing a strategy? D. It is effective because it expects NGOs, state governments, and political action committees to (Select all that apply. Aristotle believes that prudence plays the major role because it helps individuals avoid excess and deficiency. A trade secret is a form of intellectual property protection and is easier to protect than a trademark or patent. Starbucks operates in more than 80 markets, either in the form of direct company-owned stores or licensed stores. An external stakeholder is someone who a company recognizes that makes decisions concerning operations. uproar. Environmentalists raise the issue of species and Since the advent of An employee who works in the graphic design department of a large advertising agency most likely cannot moonlight after business hours for a friend's ________. Describe Kant's "Deontology" view of ethics. b. Humongous Bank is required to hold 5% of its existing$20 million as reserves, and to loan out the rest. AACSB: Application, Difficulty: Difficult Job Summary and Mission. On the line before each of the following words, write S for singular or P for plural. Its normal and keeps things interesting in my opinion. ), milk producers C. remuneration a. Humongous Bank decides on a policy of holding 100% reserves. a. the barista at Starbucks b. the Starbucks district manager c. the President and CEO of Starbucks d. customers who go to Starbucks for a latte What is a "pay-to-pollute" system that charges a fee or tax to those who discharge carbon into the air? For ex. D. rules*, What was the reason for Scarlett Johanssons withdrawal from a recent movie? 52,000 workers in the US and many US companies now manufacture their products abroad. Which legislation was passed in 2002 that mandates reporting transparency by businesses in areas ranging from finance to accounting to supply chain activities? How has Starbucks used technology to improve its products? It must determine which are Q: The focus on chapter 6 is diversification which can mean different things for companies depending on the context. A decision to be less b. competitors Select the best answer. systemic ethics problems. b. Sarbanes-Oxley physical abilities. Why does a Kantian view typically not govern most management decisions? Also, Starbucks faced the challenge of technology. The following are the main stakeholders in Starbucks Coffee's business: Employees (baristas, partners) Customers Suppliers (supply firms, coffee farmers) Environment Investors Governments Employees. Ethical standards do not remain the same; they convert in response to evolving situations. A firm's vision is the foundation for its mission. Employees Which of the following describes the relationship, if any, between the vision and the mission for a company such as Starbucks? While Starbucks has demonstrated some level of commitment to the principles of Starbucks regarding labor relations and employee retention, it is also clear that certain problems remain as well. (Select all that apply. The main difference between a bribe and a gift is intent. Stakeholder theory: Reviewing a theory that moves us. How can entrepreneurs best ensure their customer-service vision is passed on to employees? making sure the stores employees and the company policies were sensitive toward identifying Blooms: Remember welfare for two reasons: It is good for business and the right thing to do. the importance of companies considering the priority of such parties. "Business and trade" is defined as the exchange of goods and services in a dedicated market for the purpose of commerce and creating value for its owners and investors. B. marketing* About Starbucks, the main challenges related to economic, social, and technological factors. The coffee farmers supply coffee to Starbucks. The three Starbucks founders had two things in common: they were all coming from academia, and they all loved coffee and tea. d. business should behave ethically, fulfilling a strategic mission, business should behave ethically, being responsible to all stakeholders, which of the following are starbucks' stakeholders? service, for example. As Starbucks, we can either choose to rise to this moment or stand idle. c. business should behave ethically, being responsible to all stakeholders Humongous Bank is the only bank in the economy. Which of the following are Starbucks' stakeholders? List and briefly describe the two types of virtues identified by Aristotle. For the purpose of this assignment, you will follow the steps in creating the initial portion of a stakeholder engagement strategy. celebrated coffee and the rich tradition, but that also brought a feeling of connection. c. They have extended protections to only some forms of symbolic speech. In the case of Coca-Cola, its website discusses stakeholder engagement in a This includes race, color, religion, national origin or ancestry, sex and so on. Blooms: Apply a. AACSB: Application, Difficulty: Easy The concept of corporate social responsibility (CSR) involves the idea that corporations are not merely enterprises whose sole purpose is to generate revenue but organizations that are members of the communities and societies of which they are a part. a. implementation of values d. They have ruled that symbolic speech is always protected. b. standards of behavior which are the universal principles of behavior? * c. he believed one secures one's own good outside of political science AACSB: Ethics, Application, Difficulty: Moderate Supply Chains Act also implicates the welfare of stakeholders. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. It is the decision a person we chooses to be through the development of habits and the routine actions in which we choose to engage. Blooms: Understand, Apply Difficulty: Difficult In the most generic form of stakeholder groups, Starbucks has an effect on its Employees, Customers, Community, Suppliers, Shareholders, Government, and Competitors. Which of the following are Starbucks' stakeholders? A diverse workforce yields many positive outcomes for a company. b. c. customers are considered high-priority stakeholders Advocates of the right to bear arms as well as proponents of gun control have criticized Starbucks for the companys policies regarding the carrying of firearms in Starbucks stores by customers. B. urban and suburban communities* It is important to focus on employees and customers when considering the ways in which Starbucks is impacted by the principles of stakeholder ethics. Nam lacinia pulvinar tortor nec facilisis. Explain using details from the text. Describe the steps in the MITRE stakeholder process and provide an example. Some prioritization is particular to Your description is too short, please give your document a clear desc Comp exam 2 - Study guide for exam 2 for MGMT 333, Exam One Written Notes - Outline of Chapter 22 (Electric Charges and Forces), Chapter 23 (The Electric, A10 Communication- Persuasive Speech. Which of the following are Starbucks' key stakeholders? Instead, the principles of stakeholder ethics and corporate social responsibility involve the idea that corporations will ultimately prosper to a greater degree when these principles are recognized. Identify shareholders. C. her portrayal of the character offended shareholders The normative approach most appropriately Here is a list of some of the most common external stakeholders your organization may work with: Customers Communities Many people in the UK will have a product from Thornton & Ross somewhere at home. AACSB: Real-world, Difficulty: Moderate There are may benefits owners receive from doing business as a corporate entity like Limited Liability, Perpetual Existence, Control, along with many others. Stakeholder management and CSR: Questions and answers. Starbucks Stakeholder Analysis. FedEx and UPS, two of the largest shipping companies in the world, have both stopped sending shipments to Russia. operations (CAFO). At times, Starbucks has become embroiled in a range of political and social controversies as well (Freeman & Moutchnik, 2013). The California Transparency in Capital Punishment and Vigilantism: A Historical Comparison, The Long-term Effects of Environmental Toxicity, Audism: Occurrences within the Deaf Community, The Porter Diamond: A Study of the Silicon Valley, The Studied Microeconomics of Converting Farmland from Conventional to Organic Production. Fortunately, I know people that focus on the profit as well as everyone and everything around them and are doing perfectly fine. __ A program where students work on campus to earn money. Another example is a future stakeholder, whose status will arise during later MANGMT 4970 EXAM 1 (QUIZ QUESTIONS & CONCEPTS), Allen Cognitive Levels (ACL) & Allen Diagnost, CompTia A+ 220-1001 Core 1 Certification Prac, John David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine, Service Management: Operations, Strategy, and Information Technology, Information Technology Project Management: Providing Measurable Organizational Value. d. the resistance to a culture or way fo life emphasizing consumer goods, the lifestyle characterized by the acquisition of goods and services, which commercial transaction in the New World exemplifies the complexity that results when different cultures, experiences, and ethical codes come into contact? Blooms: Apply b. means supporting dogmatic rationality Certainly, programs of these kinds that have been maintained by Starbucks have been beneficial to some employees and are consistent with the principles of stakeholder ethics. governance views, shareholders and boards of directors are given priority. Which of the following are considered intellectual virtues? Berrett-Koehler Publishers. A stakeholder is any party, individual, or group interested in an organization's actions and outcomes. Maybe complaining online or in customer service reviews would be As for ethical duties, they are standards based on human principles of right from wrong. The most important function of the board of directors is to hire the president or Decaf Coffee Market Size is projected to Reach Multimillion USD by 2028, In comparison to 2023, at unexpected CAGR . It has had success in the United States Legal duties of a corporation are the legal standards that are in governmental laws for example, a duty to report a felony or to keep premises clean. An analysis of perceived priority of shareholder impact should include which of the following? True or False: CSR and greenwashing are the same concepts, True or False: it is important for executives to interact with outside-environment stakeholders such as media and government, True or False: the most important function of the board of directors is to hire the president of chief executive officer, True or False: all stakeholders must be treated the same, which of the following are the opposing views of how large, publicly held corporations should approach social responsibility and ethics? (Select all that apply. \text { Par value } & \$ 1,000 & \text { Coupon interest rate 6\% } & \text { Tax bracket 20\% } \\ In addition with many other laws, current employees are not to work for competitors or set up competing companies that divert potential clients and opportunities. They need to develop sustainable sources of quality beans. Which of the following is considered the most important internal stakeholder of a corporation? While there are many disadvantages of job-sharing including need for additional supervisory time, possible disruption of work flow, scheduling challenges for training and meeting, but the worst one in my opinion is communication. For Starbucks, its major stakeholders include employees, customers, suppliers and stockholders. For example, some Starbucks employees have joined labor unions and become involved with lawsuits against the firm over such issues as back pay, withheld wages, wrongful termination, and union-busting activities that included retaliation against employees that were involved in union-related activities (Phillips, 2003). (b) Analyze: Why do you think Juliet trusts the Friar? Blooms: Remember Felix Madison has $10,000 worth of property damage insurance and a$1,000 deductible collision insurance policy. What research did the BBC Earth Lab cite to prove or disprove that subliminal advertising is real? Bonus Eligible : Yes. Thus, Ikea changed in response to consumer These are standard stakeholders of almost every business that operates in the United States or overseas. For the coffee producers, Starbucks' position with regards to their needs can have a tremendous impact on the ways in which other coffee purchasers treat them as well. The Occupational Safety and Health Administration (OSHA)a business' mission to prevent work-related injuries, illnesses and deaths under the Department of Labor. Secondary stakeholders are media outlets, government, enviromentalist groups, and their competitors. d. corporations need to manage expectations of customers, customers are considered high-priority stakeholders, True or False: sustainability is a short-term approach to the interaction between business activity, environmental responsibility and societal impact on the environment and other stakeholders, True or False: social responsibility does not have to mean being unprofitable, True or False: the concept of limited liability means the owners of corporations are protected by laws stating that, in most circumstances, their losses in case of business failure cannot exceed the amount they paid for their shares of ownership, which court decision rule that corporate and nonprofit business entities may seek to persuade the voting public by spending an unlimited amount of money on political advertisements? the theory that prosperity depends on extracting wealth or accumulating it from others. Legal compliances are a set of compound rules (laws) process emphasizes competition and speed.and processes used by attorneys and corporate legal departments to help govern themselves, the companies and/or employees they represent and lastly, the public they serve. Every country has their own preferences; from the food they eat to even the the type of cloth they to wear. Entrepreneurs can still remain ethical while focusing on profit because they can't afford to have people disliking them as well as creating drama.
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