The Amount field value can only contain numbers with no separator characters and this should be formatted to the correct number of decimal places for the specified currency. The CardStart date that has been entered is not a valid month and year combination. If you have received this system message it it likely that you have not provided us with a valid card number within the CardNumber field. You can only RELEASE or ABORT a DEFERRED transaction. If you are using our Direct or Server integration methods, the Sage Pay system will only accept registration POSTs from servers whose IP Addresses have been registered with us. The Customer Name contains invalid characters. If you are wishing to add another card type to your account, please check with your acquiring bank first before notifying Sage Pay to ensure that your merchant number has been set up to accept this new card type. Your transaction registration must contain a Description field which contains a brief (100 characters or less) description of the transaction being performed. Should not include leading zero's, and only include values in the range of 0 to 255. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Cannot create the new user. Similar results when you try and use an active card on the test.sagepay. Every transaction registration that is sent over to the Sage Pay systems must have its own unique VendorTxCode. The Billing Phone contains invalid characters. You signed in with another tab or window. A valid value is required,this must be value between 0 and 100000.00. Your transaction registration POST must contain an Amount field specifying the total value of the transaction that needs to be authorised. You are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. The number of authorisation attempts exceeds the limit. The SecurityKey value should contain 10 alphanumeric characters and you must always pass this value within the RelatedSecurityKey field when posting your transaction registration over to Sage Pay. The ReleaseAmount value must also be less than or equal to the amount of the original Deferred transaction in which you are attempting to perform the Release. You can only return reports at monthly intervals. If you have received this system message, you are passing across shopping basket information to Sage Pay, however the format of the information is invalid and unable to be read by the Sage Pay servers. If you have sent an Amount field with an invalid number of digits after the decimal place. On the General tab of the System configuration window, click the Normal Startup option, and then click OK . Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, SagePay: Test card details not being accepted, How Intuit democratizes AI development across teams through reusability. can not be less than 8 characters. This URL must be http:// or https:// and be less than 255 characters long. element either not found, or present more than once. If you submit a value which is not in line with the ISO 4217 codes or is not set up on your account, you will get this system message. the card range not supported by the system In case your SD card is missing a drive letter, click on the 'Add' button. This URL must be http:// or https:// and be no more than 255 characters in length. Moonrise Fall is a brain teaser-filled world mixed with classic adventuring, exploration, and collecting. You will need to check you code and correct one or the other field to fix this problem. The issue is normally associated when you are attempting to automate these actions. Explanation: The card number you have entered is not supported as a card type on the Opayo system. This value should be alphanumeric and 38 characters in length. A range of payment methods are accepted by the manual payment method (here is the list of all accepted facebook payment methods The VendorName will be upto 16 characters or less and will only contain letters and numbers but no spaces or unusual characters. You must also ensure that there are no spaces within this card number. This system message is usually generated when your are attempting to action on an original transaction (such as a refund, void, repeat, release etc) and the details of the original transaction (RelatedVendorTxCode) has not been provided. If this does not resolve the issue, then please email the vendorTxCode along with your vendor name to our customer services team to investigate further. For example if your currency is GBP, the Amount field value can be sent as 123.45, 4567.89, 0.36, 12.30 but not as 123.456, 4,567.89, .36 or 12.3. Your system should be storing this information and be retrieving it from your database when performing the above actions. The Transaction was Registered Successfully with Sage Pay. You will need to ensure that the Amount field value which you are submitting is between 0.01 to 100000.00 or equivalent for other currencies. If you are unable to identify the cause, please contact the Sage Pay support team if you are still being presented with this error message and we will look into this issue further. You will need to check your code to ensure you are submitting the correct VPSTxId relating to the original transaction. The payment can now be authorised and sent for settlement. ##### tag either not required for this command or XML structure is incorrect. Unfortunately, we are unable to process transaction values outside of these ranges. The following are the supported graphics cards: Intel Iris Plus Graphics Intel UHD Graphics Intel Iris Xe Graphics Account type selected requires 3D secure authentication to process Maestro or SOLO cards. The VendorTxCode has been used before for another transaction. The Transaction type does not support the requested operation. You will also need to send only the large card numbers that are being displayed on the front of the customers card within this field. GBP for UK Sterling, USD for U.S Dollars. Possible solutions. The original transaction was carried out by a different Vendor. You will need to make sure that you are sending the correct values for example: 123.45 4567.89 0.34 12.30 but not the values 123.456 4,567.89 .34 12.3 Check your code to ensure you are formatting the Amount field correctly. 3D-Authentication required. This will be required if you have AVS turned on within your Sage Pay account. You must provide at least one ##### element within ##### node. If no card address is provided you will be presented with this error message. This system message is only generated if you are using the Direct integration method and the card type field you are submitting to us is the incorrect length. Only whole numbers of Yen are acceptable. Currency fields should contain 3-letter ISO 4217 codes e.g. Surcharge not allowed on this payment system. Every transaction you send to the Sage Pay Systems must have a unique VendorTxCode. This error message is presented for transactions processed through the Form integration method only and occurs when the Encryption Password being used does not match the password that we have registered in our system. There is no issue with the payment process as this would have be caused by the customer clicking on the Cancel button on the payment page. You will be presented with this error message if you have had three failed attempts to gain a successful authorisation for this transaction. It will only ever be able to contain a maximum of 16 characters consisting of numbers and letters with no spaces or unusual characters. The certificate must be valid, based on the computer system clock (not expired or valid with a future date). The Failure URL value will need to be provided within your crypt string when posting your transaction registration. If you did not provide a vendor name, then it would have been supplied by Sage Pay. You are attempting to POST data to a Sage Pay Service that does not exist or is not currenctly available. You will not be able to enter more than 200 characters in the card address box on the payment pages. You will need to check your code to ensure that you are posting a valid e-mail address which is less than 255 characters in length. This vendor's rules require a successful 3D-Authentication. You might receive an error message while making a payment which says "Your card does not support this type of purchase." There are a few reasons why you may receive this error: 1. Cannot refund mobile transactions for this acquirer. The authorisation response was taking longer than expected and has therefore timed-out as a security measure. You will need to check to ensure that the card number length being provided is correct and that you are sending the full card number situated on the front of the card. This will not allow us to decode your transaction registration POST. If you receive this error message and are experiencing this on all your transactions, please contact our customer services team who will need to contact your merchant acquirer to ensure that everything has been set up correctly. This field can contain up to 10 characters. You will need to check your code to ensure that the expiry date of the card that you have entered on the payment pages is not in the past or has expired. You will need to ensure that your code is not sending more than 10 characters within this field and that no invalid characters are being sent. 3D accelerator card is not supported! Please check your code to ensure that you are providing a unique identifier that does not contain more than the maximum number of characters and that there are no unacceptable characters being provided. When you get this error message the card number and range cannot be validated as the card range is not on our platform and because of this is not supported and will not allow transactions to be processed. It would be good to implement the error codes such as: 4020 : Information received from an Invalid IP address 4009 : The Amount including surcharge is outside the allowed range. If you're trying to use one of these cards, you'll need to use another card to make the purchase. The Related transaction is not a DEFFERED payment. The ClientIPAddress format is invalid. It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. The request was unsuccessful because the server can not support the functionality needed to fulfill the request. 1 Answer Sorted by: 0 Check which environment you are using. XML root node should be vspaccess. A valid

value is required in the format 123.123.123.123. If this is correct, then the card is not yet valid and must not be used and you will need to use your previous card if this was a replacement card issued by your bank. You are attempting to perform an AUTHORISE request against an AUTHENTICATED transaction which will exceed the maximum value of 115% of its orginal value. The currency field can only accept the ISO - 4217 codes. The user must have access to the specified . This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. If any other value is passed within this field, the Sage Pay system will not be able to identify how to process the transaction. The Delivery Address contains invalid characters. Why are physically impossible and logically impossible concepts considered separate in terms of probability? Pick Up Card. The RelatedTxAuthNo does not match the original transaction. As you are using the Direct solution and hosting your own payment page you will always need to provide us with the CardType field to enable us to validate the card type matches that of the CardNumber field that has been provided. Your Notification URL must contain a fully qualified domain name (beginning with http:// or https://) and be less than 255 characters in length. You will need to check the URL to which you are attempting to send your POST to. Open the Run Dialog Box by pressing the Windows + R button of your device keyboard, type msinfo32 on the Dialog Box and press enter to open the System Information window of your device. You will receive this system message when the card number details have been entered incorrectly. You would have received this system message if you have not provided us with the correct value within the VPSTxId field. "After the incident", I started to be more careful not to trip over things. The CardHolder field in the transaction registration POST can only contain up to 50 characters. This is a mandatory field an you will need to ensure that you are proviinge us with the large numbers situated on the front of the customer's card and you will need to ensure that there are no spaces or hyphens being used as separator characters when providing us with this value. It is likely that you received this message when you were attempting to perform a related action to an original transaction (such as a REPEAT, RELEASE, VOID, REFUND etc.) You will need to check that you are sending the correct SecurityKey of the original transaction in this field. It would only be generated if you have integrated using the Direct method as this field indicates the type of card (Visa, Mastercard etc.) The syntax of the request was not understood by the server. Thanks for contributing an answer to Stack Overflow! You will also be able to contact Sage Pay support and provide them with the card type, card-issuing bank and the first nine digits of the card. The card ExpiryDate value should always be presented in a MMYY format (a two-digit month followed by a two-digit year) and this should never include any separators such as a forward slash (/) or a hyphen (-). The reason why Microsoft basic display adapter is on the device manager because the pc is not detecting any graphic card on your device it will be better if you going to try to manually reinstall the graphic driver first. You can only AUTHORISE an AUTHENTICATED transaction up to 115% of its value (with all previous AUTHORISEs against that transaction taken into account). You will need to check your code to ensure you are retrieving the correct VendorTxCode from your database and sending it through in the RelatedVendorTxCode field. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Unfortunately, we are unable to authorise your transactions as the network connection to the bank is currently unavailable. Are you sure you want to create this branch? The following language code(s) are either not valid or not supported: . Share Improve this answer Follow answered Nov 28, 2018 at 14:06 snack_overflow 536 2 11 27 You cannot execute the specified command without administrative privileges. The CardExpiry date that has been entered is not a valid month and year combination. The payment requires authentication, Token system does not support this. It is normally a number, but can contain characters depending on the acquiring bank. You will need to ensure that your code is passing either a value of 1 (Allow Gift Aid) or 0 (Do not Allow it) within this field. You will need to check your code to verify the SecurityKey from the original transaction to which you are attempting to send your REFUND, REPEAT or AUTHORISE request to. If you have not requested that you are wanting to use the Form solution and attempt to post a transaction registration you will be presented with this error message. AVSCV2 rule not added. The amount value is invalid, this value must be no more than + or - 15% of the original value. Refund can no be performed until original transaction is settled. When attempting to post a transaction registration using the Form integration method you will need to have had an encryption password generated by Sage Pay. The encryption method is not supported by this protocol version. All VendorTxCodes should be unique. If we receive a POST from any other server, you will see this error message. as outlined in our Protocols. The Contact Fax contains invalid characters. Is it possible to create a concave light? Only zero or positive integer. Any values provided which is not numeric will generate this system message. This URL must be http:// or https:// and be less than 255 characters long. The value, if supplied, should contain either 0, 1, 2 or 3. Please provide different value. The amount you are trying to AUTHORISE would exceed that value, so the authorisation is being denied. The Vendor or Vendorname format is invalid. If you are using your Simulator encryption password you will receive this error message when posting to the test or live servers. Furquim, 597 - Bonfim Paulista, Ribeiro Preto - SP You will receive this system message if you are passing an amount that is outside of the supported range. The card number has failed our validity checks and is invalid, Merchant session key or card identifier invalid, Operation not allowed for this transaction, This refund amount will exceed the amount of the original transaction. The Related transaction is not an AUTHENTICATE. The end date is more than one month after the start date. The create token value is invalid, should be either 1 or 0. To learn more, see our tips on writing great answers. values must be either PAYMENT, REFUND, DEFERRED, REPEAT, REPEATDEFERRED, MANUAL, AUTHENTICATE or AUTHORISE. You will need to check to ensure that the correct value is being submitted. Please check with our support team if you are uncertain which cards your account has been set up with. Returned when a transaction is declined or rejected. Invalid system used for the related transaction. Incorrect Fixed value entered. The client failed to send a request in the time allowed by the server. In this case, please . Accepted values for the CardType field are: VISA (Visa Credit), MC (Mastercard Debit and Credit), DELTA (Visa Debit), UKE (Visa Electron), SOLO, MAESTRO (Solo and Maestro), AMEX (American Express), DC (Diner's Club), JCB (Japan Credit Bureau cards) and LASER (Laser cards). You will need to ensure that you have provided a debit or credit card number within the card number box provided on the payment screens. A graphics or video driver is the software that enables communication between the graphics card and the operating system, games, and applications. We could not process your message, please check your integration settings or contact the support team. The card type you sent in the CardType field is not active on your account. The Delivery Firstname contains invalid characters. If the card was issued outside of the United States, this might be the problem. Please check to ensure that a Success URL is being provided with each transaction as this is a required field. Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). No spaces, hyphens or other characters or separators. Please check your code to ensure that your Notification URL does not contain more than the maximum number of characters. The RelatedVendorTxCode value is too long. The vendor account does not support direct refund. I need the MLNX_OFED for the infiniband network card works properly. If you are posting over a VendorTxCode that has been used for a previous transaction registration for a successful transaction against your account you will be presented with this error message. The resource requested is no longer available and no forwarding address is available. If you're pointing to the live.sagepay endpoint then test cards will not work and will return the error you've mentioned. The certificate must not be in the AT_SIGNATURE part of a container. Please check the data you are posting through to Sage Pay and ensure that the Amount field is being passed. The related transaction that you are trying to AUTHORISE is NOT and AUTHENTICATED transaction. VOID operation is not supported for PAYPAL transaction. The Transaction has already been Refunded. When using the Form solution you will need to provide us with a Failure URL field containing a Fully Qualified Domain Name pointing to the externally visible page on your site to which customers are returned if a transaction fails. Simulator cannot find your vendor name in its database. The IP address of each new server you POST from will need to be registered with Sage Pay. Exceeded the allowed amount of commands to execute. You must check your code to ensure that you are posting a unique VendorTxCode for each new transaction. Only C class subnet masks are allowed for blocking. Please check you code to ensure the Currency field of your POST contains a valid currency code, you may need to contact our customer services team to check which currencies are set up on your Sage Pay account. The FailureURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction fails. b: Click on properties. Please try a different card. You will need to check your code to ensure that you are sending this value or that the data is in the correct field. The VPSTxId uniquely identifies the original transaction which you are attempting to REFUND, REPEAT or AUTHORISE through the Sage Pay system. a: Right click on the Medal of Honor exe file. The user does not have permission to view this transaction. The storetoken value is invalid, If a value is supplied, should contain either 0 or 1. This system message is usually generated when your are attempting to action on an original transaction (such as a refund, void, repeat, release etc) and the authorisation details of the original transaction (RelatedTxAuth) has not been provided. Invalid Amount field format. You will need to check the content of the VendorEMail field to ensure that the e-mail address is valid. You will need to check your code to ensure that your server doesn't send more that 10 characters within this field. If you are providing a value which has more that 20 characters then you will receive this system message. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. susan flannery daughter. If you are providing a value which has more that 10 characters then you will receive this system message. The request was unsuccessful due to an unexpected condition encountered by the server. Please check our system monitor page to ensure there are no current issues and that our servers are processing transactions as normal. To review, open the file in an editor that reveals hidden Unicode characters. You will need to ensure that you do not submit more than the maximum of 255 characters within this field. Only zero or positive decimal values, to 2 decimal places. In this case, you will need to use another card to make the purchase. When using the Form solution you will need to provide us with a Success URL field containing a Fully Qualified Domain Name pointing to the externally visible page on your site to which customers are returned if a transaction completes. The expiry date of the card that you have entered on the payment pages is in the past. You will only be able to perform a VOID against a transaction once. Perform the steps mentioned below and see if it helps. This URL must be http:// or https:// and be less than 255 characters long. The link is: http://www.sagepay.com/system_monitor.asp. The VPSProtocol value is not supported by the system in use. You will need to check your code to ensure that your server is not sending more than 50 characters within this field. A valid card number has not been supplied in the Card Number field. Start Row and End Row range too large. Try a different card" solved. If you receive this error, then the Vendor account has not been successfully set up on the Sage Pay servers. You will need to ensure that you have entered the name of the credit or debit card holder within the edit box that has been provided on the payment page. The DeliveryFirstnames field is required. Basically, if the feature is supported, THEN the response code is 206 and the response contains HTTP header Content-Range with info about the bytes included in the response. Success! The ApplyAVSCV2 flag is invalid. The FailureURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction fails. When attempting to perform a REFUND, you can only refund in the same currency type as the original transaction. E.g. Your Cancel was Successful, the authenticated payment will now appear in your failed transaction list. An active transaction with this VendorTxCode has been found but the some data fields are different. Why do academics stay as adjuncts for years rather than move around? You must check your code to ensure that you only use a fully qualified URL. As detailed above the card security code will consist of either three or four digits only depending on the card type selected. The line item amount details do not add up correctly. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. You must always check your code to ensure that you are providing a valid identifier within the VendorTxCode field for all transactions. Thank you for your reply. A valid ##### value is required, this should be either ##### or #####. The Card Range not supported by the system. This should be one of the following: Barclays Merchant Services, NatWest Streamline, Lloyds TSB Cardnet, HSBC, American Express, Diners Club, Bank Of Scotland, JCB, Bank Of Ireland, Omnipay, Alliance and Leicester, PayPal, Allied Irish Bank or ChasePaymentTech. The Authorisation attempt was Declined by the cardholder's card-issuing bank. e: A black screen should appear. This provides a description of the goods purchased is displayed on the payment page as the customer enters their card details, and within the My Sage Pay admin area.