This website and Patient Portal contain links to websites operated by other parties. Save time and boost clinical efficiency with our fully integrated, hands-free products. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. This can occur when the data systems are undergoing maintenance. We plan to offer athenaPatient to all athenahealth customers and their patients soon. You understand that Patient Portal provides you with online access to some clinical information about you. Select the patient statement you would like to view. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). usually in ways that contribute to the public good, such as public health and research. Select your provider, office location, and your preferred time of day and days of week. How do I edit how my contact preferences for different types of notifications? You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. athenahealth reserves the right to make periodic updates and revisions to this Policy. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. We are allowed or required to share your information in other ways . Example: A doctor treating you for an injury asks another doctor about your overall health condition. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Please try again in a few moments. We must follow the duties and privacy practices described in this notice and give you a copy of it. Tools and resources that support building apps and the interfaces to support them. Here are answers to some frequently asked questions to help you get started. Click the desired message in your inbox to read the message. We will provide a copy or a summary of your health information, usually within 30 days of your request. From here, you can set up access via preferences for those you are a guardian or caregiver. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. The Portal does not respond to web browsers' Do Not Track signals. You may request a Patient Portal account for yourself. Surpass your goals with the support of our expertise, technology, and data-driven insights. We can share health information about you with organ procurement organizations. We will not use or share your information other than as described here unless you tell us we can in writing. To do so: Adobe Acrobat is required to view and print forms on the portal. We typically use or share your health information in the following ways. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. We will say "yes" to all reasonable requests. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. How do I register for the Patient Portal? To do this, you must create a password for your account by clicking the. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. When an appointment is available for check in, you will see a button next to it labeled. It is at your provider's discretion to make test results available. We can use and share your health information to run our practice, improve your care, and contact you when necessary. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. The patient portal now exists in Spanish. Where did they go? You will also see a list of other individuals connected to your account with health records at the listed provider groups. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. powered by. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. Ask us how to do this. It is at your practice's discretion to allow online appointment scheduling. We may also share your information when needed to lessen a serious and imminent threat to health or safety. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). If you need to speak with the office sooner, please call the office directly. Select the message type from the dropdown options based on the topic of your question. Get expert help improving clinical and administrative workflows and your organizations overall performance. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. How do I manage my saved credit and debit cards? Please update your browser to continue using our site securely. What if I'm unable to access the Patient Portal? TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. If you need to speak with the office sooner, please call the office directly. Select the payment you would like to view. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. We typically use or share your health information in the following ways. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. Accomplish meaningful clinical work on the go from your mobile device. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. You may request a Patient Portal account for yourself. We will not use or share your information other than as described here unless you tell us we can in writing. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. . When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). If you are experiencing a medical emergency, call 911. The Patient Portal is an online service that provides patients secure access to their health information. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Where can I fill out medical forms before my appointment? Below you will find answers to commonly asked questions concerning the website. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Get the visibility and support you need to grow. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. It is not intended to provide medical advice. Follow the prompts and schedule your appointment. Why doesn't anything happen when I click on a medical form? If youve set up text messaging as your security option, the following message will appear: 2. Start by clicking the button below, and logging in with the email and password you already use. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. We may also share your information when needed to lessen a serious and imminent threat to health or safety. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. One connection at a time. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. When you click the. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). Please click OK to continue your session. Select your provider and office location. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Let us know in writing if you change your mind. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. through the athenaPatient app? We have to meet many conditions in the law before we can share your information for these purposes. What do I need to access the Patient Portal? Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Toggle this switch to turn biometric authentication on or off. You have the ability to accept or decline cookies. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. For urgent matters, call 911. How do I manage my saved credit and debit cards? The Patient Portal is an online service that provides patients secure access to their health information. These messages may contain information important to your health and medical care. A link to reset your Patient Portal password has been sent to. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Click the desired message in your inbox to read the message. All other Portal support requests (e.g. We secure your personal information from unauthorized access, use or disclosure. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Thank you for downloading athenaPatient! Select the message type from the dropdown options based on the topic of your question. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). For Android devices: athenaPatient requires OS versions 10.x or above. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. The Practice Entities have no control over the security or privacy practices of these external websites. Example: We give information about you to your health insurance plan so it will pay for your services. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Drive better RCM outcomes by gamifying your revenue cycle processes. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We secure your personal information from unauthorized access, use or disclosure. athenahealth reserves the right to make periodic updates and revisions to this Policy. For your safety and security, your session is about to be logged off due to inactivity. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. We will not retaliate against you for filing a complaint. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. Why is the athenaPatient app only available to patients of specific customers right now? Any active patient over the age of 13 is eligible to register for and use the Patient Portal. If you tell us we can, you may change your mind at any time. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Indicate your contact preferences for different types of notifications. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. Navigate to the Profile screen by clicking Profile in the bottom navigation bar. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. Clicking Feedback will bring you to a survey form where you can leave feedback. Features and services. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. Example: We use health information about you to manage your treatment and services. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages.