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A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. This affects both personal and work/school accounts. Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. Tap on Enable push notifications and youre all set! This is the only way to fix it. There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. To use Microsoft Authenticator, you need to first enable it on your Android device. The software giant kicks off public testing for its Phone Link software. Please let me know if you need any further assistance. What is SSH Agent Forwarding and How Do You Use It? Q: Is registering a device agreeing to give the company or service access to my device? Once the app generates a code, you will be able to log in to your account with it. SMS. I suggest you could check as the following You can use Autofill to sync and autofill your passwords on your iOS and Android devices. Q: How are my passwords protected by the Authenticator app? If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. Restart the device and try again.2. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. I have not uninstalled the app from the old phone because I wanted to test it first. The only thing I see working on the Android app is the countdown random number To switch your personal account over to notifications, you'll have to re-register your device with the account. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. For more info, see theBackup and recover account credentials with Authenticatorarticle. Use fingerprint hardware. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. There is no alternate method since Phone/Text are disabled. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. Do you try to delete accounts on Microsoft A push notification authentication is a notification that is sent to a users device in order to confirm their identity. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. Please help.Thank you. To remove an account from your old phone, open Microsoft Authenticator on it. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. The thing you know is your password. - edited 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. What are the steps? To learn more on how to allow Autofill for your organization, see Autofill for IT admins. Finally, add the account again and turn authenticator backup back on again. This article answers common questions about the Microsoft Authenticator app. Removing autofill data doesn't affect two-step verification. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). Azure side(work) never sends notification to authenticator. Select Security info in the left menu or by using the link in the Security info pane. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. A: We're always working on new features, bug fixes, and performance improvements. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. You can try to resolve your network connections through your phone settings. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Phone number is also correct. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Some information from your storage is collected to diagnose the issue. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. Notifications won't work for third-party accounts, like Google or Facebook. Therefore, having the phone and approving the request meets the criteria for the second step of verification. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) You must have an Authenticator app installed on your device in order to use it. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. Problems started when I upgraded to MS Authenticator. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Then, tap Settings and turn on the toggle for Enable push notifications. A: The Authenticator app collects three types of information: Account info you provide when you add your account. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. After that, you should start receiving push notifications from the Authenticator app. Much thanks mate! A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. A: No. Used to scan QR codes when you add a work, school, or non-Microsoft account. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Control vibration. Was this reply helpful? Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Q: What if my employee or student has multiple work or school accounts? Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. If youre concerned about whats actually backed up, its pretty straightforward. Next, youll need to install Microsoft Authenticator on your new phone. Next, you need to open the app and sign in with your Microsoft account. Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. A: Verified IDs are issued directly from your organization or a website. I test on 6.1.3. The accounts that were backed up from your old phone will be transferred to your new phone. A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. TapRemove accountto remove the account from the app. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. If you are still not able to add your account, please reach out to your admin. All of this could be fixed with a one time bypass for cloud! This timer is the countdown to the verification code changing to the next code. Spice up your small talk with the latest tech news, products and reviews. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. A: No. To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. After you tap the Contoso account tile, the verification code is visible in full screen. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. Some work and school accounts require an additional PIN whenever you verify your identity. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? Find out more about the Microsoft MVP Award Program. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. Q: How is my location information used and stored? How do I set up my accounts in Authenticator again? Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. Your administrator might ask for this Incident ID if they request customer support. What might be the issue? Dec 14 2021 after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. The problem persists. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). For me it was not required to remove settings or the whole app to solve it. Therefor cannot use any of my work related phone apps which is literally essential to my job. Run at startup. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. Q: I am having trouble adding my personal account to Microsoft Authenticator. This type of notification is often used by banks and other financial institutions in order to protect their customers information. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. Since we launched in 2006, our articles have been read billions of times. Accessibility Service. - edited Full network access. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. Open Authenticator > Settings > Device Registration. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. The Recovery tool will overwrite the [email protected] account you added to Authenticator on your new phone with the [email protected] account that exists in your backup. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. This minimaldata is needed to keep the app updated and secure. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. Have personal and work Authenticator use. If you know a SECURE download site with the old APK please tell me. When I go back to the iOS app, I get stuck. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. - last edited on This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound.