We are so glad to hear you are happy with the service. Price was unbelievable for what I got! It's your job. Price was unbelievable for what I got! Suggested companies are based on peoples browsing tendencies. . Received 2 small refunds for I don't know what! Anyone can write a Trustpilot review. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. If valid, the page will refresh and your total will be updated accordingly. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Get Code. In real life, they are dull, boring and have no character at all. * One or more of these files was not uploaded due to an invalid file type. For all international returns outside of the UK, please visit our dedicated international returns page. OG Stack Longline Puffer Jacket. Only response was we would receive a call within 8 hours - that was two days ago! (Supported files: jpg, png, mpeg, ogg, mp4 & webm). I was taught to value customers, no matter what job I was in. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Wow! An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Tried to send Crocs back as they didnt fit my daughter. Ends: Tue 28 Feb 2023. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Ordered coats for 2 of my sons in the sale. We use dedicated people and clever technology to safeguard our platform. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Unable to get in touch with anyone from customer service to resolve issue. Footasylum. It goes against our guidelines to offer incentives for reviews. It's your job. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Courier. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They were dispatched quickly and delivered within a few days to Northern Ireland. For full terms and conditions see here. Happy from start to finish! Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. I would definitely recommend and will be a returning customer. | Read 8,321-8,340 Reviews out of 55,152 Alternatively, enter your order number and email address into Hermes to monitor your delivery. It goes against our guidelines to offer incentives for reviews. High performance sneakers, trending streetwear and exclusive product weve got you. Great to hear that the parcel arrived so quickly. Sign up to the newsletter to get style updates, exclusive info on sale events and more. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Search for local Shoe Shops near you and submit reviews. Ordered Nike trainers. Unable to get in touch with anyone from customer service to resolve issue. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Never again. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. We also ensure all reviews are published without moderation. Get FREE UK delivery on all orders over 60 and FREE UK returns. Hey MattThanks for taking the time to leave us a review. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Get Discount. Verification can help ensure real people write reviews about real companies. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Code Expires. Once Footasylum has received and inspected your order, a refund will be issued. Email never arrived so ended up going to a store on crutches to get a refund. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. This will need to be done within 20-30 minutes of ordering. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). I would definitely recommend and will be a returning customer. To break them up politely to ask for helpit was like I had sowrn at them. AVOID THIS COMPANY!!!! Absolutely fuming with this company. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. They sent me trainers in a damaged box. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Unable to get in touch with anyone from customer service to resolve issue. My son lost out on his Christmas presents as a result. Please provide a valid proof of purchase. One very disappointed son this Xmas! Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Ordered and paid on 10th December my daughter's Xmas present. very helpful as Liverpool didnt answer the phone. Footasylum. Difficult, posted 2 weeks ago Simply follow our returns portal link below. I can't even point the blame at one member of staff because they were all terrible. We also ensure all reviews are published without moderation. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Giving one star so I can leave this review. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Date of experience: 18 December 2022 Giving one star so I can leave this review. Order placed Sunday afternoon and delivered Monday afternoon. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. By continuing to use this website, you agree to the use of Cookies. I have sent them back the undamaged trainers in a damaged box as I received them. In just a few steps, we'll have it sorted. In November 2022 I placed an order with FootAsylum and it never came. Ordered almost 400 worth of clothes for my son on the 12th of December! 27 Feb. At least 30% off in the . Treated myself to some new trainers and jogging bottoms in the sale! It goes against our guidelines to offer incentives for reviews. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Which are the instant chat and the WhatsApp!! Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Keep up the good work Terry!Thanks so much.Tanya. Footasylum. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. Over 90 off RRP. Greater than 75%. Suggested companies are based on peoples browsing tendencies. Thanks,Rebekah. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In just a few steps, we'll have it sorted. Here are 8 tips for writing great reviews. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Customer Service. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. 28 Feb. Up to 60% off at Footasylum during the half term sale. 2023 Trustpilot, Inc. All rights reserved. 2023 Trustpilot, Inc. All rights reserved. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. It's great to hear you are happy with the coat and that the delivery was so quick. 124.99. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Please refresh the page and try again. Great sale and super quick on delivery. This is the last thing I buy from footasylum from here on. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In just a few steps, we'll have it sorted. Asked for a pair of trainerscould not even tell what the guy said. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Still over 300 down! I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. One very disappointed son this Xmas! Perfect from start to finish. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. This is the last thing I buy from footasylum from here on. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. I can't even point the blame at one member of staff because they were all terrible. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Why have i been rejected for my return as the item was faulty? We also ensure all reviews are published without moderation. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Was told that neither was possible because I didnt return them in the original shoe box! Delivery Methods. Free return by our courier service. Can I return my online order to one of your stores. Manners cost nothing. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Also it was delivered to Republic of Ireland avoiding customs charges. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. I would avoid at all costs. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Anyone can write a Trustpilot review. !spoke to Edge lane store about colours in crocs. Do you agree with Footasylum's 4-star rating? Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Shocking service avoid disappointment. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. One star as there is no 0 stars. Was looking everywhere but at her customers. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Perfect from start to finish. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. They also offer a WhatsApp device but it doesnt work. Do you agree with Footasylum's 4-star rating? Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Replies to negative reviews in < 24 hours. You will be contacted by email to verify your review. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. When you purchase through links on our site, we may earn an affiliate commission. Asked for a pair of trainerscould not even tell what the guy said. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average I ordered an item with Christmas delivery on 20th December and received an email confirmation. Average Delivery Time. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Thank you so much. Order placed on Monday standard deliver paid for and the parcel arrived the next day. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. The North Face. very helpful as Liverpool didnt answer the phone. Verification can help ensure real people write reviews about real companies. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. If you don't like it, leave. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Delivery to Australia was super cheap and very very fast! All rights reserved. | Read 2,661-2,680 Reviews out of 55,033 Was told that neither was possible because I didnt return them in the original shoe box! Order placed on Monday standard deliver paid for and the parcel arrived the next day. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. No greeting, no please, no thank you. Looks like they have found the nearest spare tatty box to send them out in. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Will definitely be ordering from them again. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. This time, however, when I ordered, their courier choice was Yodel. If you miss this window, youll have to go through the returns process. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Over 90 off RRP. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. This time, however, when I ordered, their courier choice was Yodel. Which are the instant chat and the WhatsApp!! To break them up politely to ask for helpit was like I had sowrn at them. Happy from start to finish! You will receive a verification email shortly. 10% off at Footasylum on first orders with this promo code. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. We use dedicated people and clever technology to safeguard our platform. I will always order with footasylum I am very happy with the service and products. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan.