Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. los inconvenientes que esto te pueda causar. Experienced Customer Service Agent with a demonstrated history of working in the airlines/aviation industry. Report. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. ", "I have been meticulous when paving my career path. I interviewed at Dnata (Sydney). Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. )- Exhale. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. "The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. Talk to the interviewer about your career progression and what you would like to see in the future. PO Box 1515, Philexel Business Park Employee engagement went up, and some powerful connections were made. First, we get everyone off to a common start. "I understand that your work environment is very collaborative. We should prepare about our self very well. Vocational or Diploma (12+2 or equivalent) desirable but not required. I applied online. I have been in the industry 7+ years. - collgues de tout type comme par tout. The next question was what does API stand for, which I gave the answer. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Are there any courses you would recommend I take to round out my experience? Are there any particular courses you recommend that I take?". dnata International Airport Operations The first interview at dnata. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. We do not claim our questions will be asked in any interview you may have. 2 + years experience in a Customer Service role. Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? ", "I have a balance of experience between public and private transportation. "Workplace health and safety are critical topics to me. I am confident in my ability to work productively, and harmoniously, with multiple personalities in a close-working environment. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. dnata Airport Operations Just yesterday I headed up the installation of a new software module. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. The topics included energy efficiency and recycling.". This site uses cookies. "I am happy to comply with any background check required. We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. United Arab Emirates, Tel:+971 4 3166666 ". Help the interviewer to determine which personality type you are by answering this question clearly. I interviewed at Dnata in Feb 2023. The you ill have a hirevue interview. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} . United Arab Emirates, Vice President, Commercial & Business Development Offering ground handling, cargo, travel, and flight catering services in 35. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Very easy, nothing to hard. Dubai ", "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. I believe there are always opportunities for leadership - you have to keep your eyes open! My criminal record is clean as is my drivers' abstract. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. You should also mention any health and safety related training you have taken. Getting passengers through check points and to terminals quickly and safely. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. It's fast and makes every day different. I am self-driven and have no problem taking the initiative to get the job done. Fax:{%selectedMarker.faxNumber%} I believe it's easier to 'do' rather than 'tell.' 3 round of interview. Sheikh Zayed Road It didn't take much time before our manager noticed this particular individual was slacking. It shows that I can take the lead on a project without having my hand held.". to let us know you're having trouble. I applied online. If it's something that catches me by surprise, I usually ask for clarification. The process took 3 days. Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. I was top of my class, and working full time. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. It's a better way to conduct such interview method. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Be the first to find this interview helpful, All Qa realated question manual test cases, Its all about situation. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. Followed by 2 technical ,1 managerial round. My example of performance improvement was what they needed to make some changes. The you ill have a hirevue interview. Employee referral22 %. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. Be prepared with specific examples from a recent news story or client reviews. "If given a choice, I would leave my documentation tasks for last. Nous sommes dsols pour la gne occasionne. Interviews for Top Jobs at Dnata. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. Aydanos a proteger Glassdoor verificando que eres una persona real. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. excuses voor het ongemak. This position with Dnata will be a perfect compliment to both my short and long-term career plan.". Job Location: Dubai, United Arab Emirates. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps Assure the interviewer that you see long-term career potential with Dnata. Interviews for Top Jobs at Dnata. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. I appreciate diversity in the workplace! Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. para nos informar sobre o problema. Airport Customer Service Interview. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. I will always be myself and keep my integrity first. om ons te informeren over dit probleem. Briefly share with the interviewer how you stay up to date on current events related to Dnata. ", "I have many accomplishments of which I am proud. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) . Able to work under pressure, and possess good problem-solving and communication skills. I refused to lie, and we stayed late. ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. {%selectedMarker.addressLocality%} This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. - Is there anything from my background and experience that I can clarify for you? First, we get everyone off to a common start. Followed by 2 technical ,1 managerial round. Also, what types of career growth opportunities would follow this position? People cannot deny the ways that you impact their life, regardless of how they feel about you.". 1 Dnata Pax Service Agent interview questions and 1 interview reviews. Interviews at Dnata Experience Positive 73% Negative 14% Neutral 13% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Read our Terms of Use for more information. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. Anonymous Interview Candidate in Dubai . Assure the interviewer that you can handle these types of difficulties with professionalism and poise. Plan B is always ready to go.". Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Every week there are new volunteers and new individuals with a range of needs. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". The process took 4 weeks. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. Think about what bothered you about this person and how you were affected by their behavior. Why do you specifically want to work for Dnata? 1.Technical 2 technical 3 managerial 3 round of interview. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. My experience was great during the interview session. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. At this moment, if I could choose any course to take, I would pick XYZ. The most reliable source that I utilize is 'Transport Topics.' dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. Even if you're not leading a team, you can still demonstrate the qualities of a leader! "I am always interested in learning more about this industry and the changes that are taking place. P.O Box 522, Vice President Commercial Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. After a week, I was called to report to start my duty. My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. Be prepared with specific examples from a recent news story or client reviews. I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. Contact us here. Discuss the importance of safety, and what it means to you. I would have participated more in external company events. Once You Subscribed, Don't Forget To Verify It From Your Email Address. Some roles require one or more of the . Maybe they were unmotivated or preoccupied with their personal life. Most frequently, I read Pavement Publications. I am not the type of personality to be pushed around on the job. A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. - What do you see as the biggest change in this industry over the past 3 years? Lack of benefits. Please fill in the following fields with proper details. This question can be a tough one because everyone wants to be liked and considered personable. Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. Dubai Our team started to complete most of the tasks when it came to group projects. | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. Questions were about math, eye sight, english Grammer and passages but very tricky. Excellent time management skills combined with a superior knowledge of the customer service industry . Interview questions were first added on September 15th, 2012. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. You have a few leadership opportunities posted online. I certainly enjoy the challenge!". - What is your favorite part about working here? Interviewed through hireview app. "I do consider myself to be a creative individual. "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. Shared on 18 May 2022 - passenger service agent - Melbourne VIC. "The bulk of my industry related education has been on the job training. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Als u dit bericht blijft zien, stuur dan een e-mail ", "I try always to create 'what-ifs' because I know that plans change and fail. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. I feel that this particular position would take my career exactly where it should be. Customer Service Agent (Current Employee) - Austin, TX - February 4, 2020. para informarnos de que tienes problemas. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail "We recently had a big project within our work center. Where do you see yourself growing within Dnata? I see that you have operations management positions open. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! This site is protected by reCAPTCHA and the Google - How long has this role been vacant? You have likely gained many valuable skills in your career. "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. My dream would be to earn a leadership role with Dnata down the road.". We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. I do understand the importance of it, though. This interview question allows you to demonstrate your ability to be a self-starter. Candidates applying for Customer Service Associate had the quickest hiring process (on average 1 day), whereas Line Maintenance Mechanic roles had the slowest hiring process (on average 240 days). ", "Stress is part of any demanding job, and I embrace it to the fullest. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. My co-worker wanted to go home, and he suggested that I lie about our count. I am proud of my 3.90 GPA. I was also processed for final interview. The purpose of this page is to help you prepare for your job interview. Answer dates might appear two to three weeks before they were published. I feel that this role with Dnata is a perfect step in my career now, and for the future. ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. ", "I would say that I have a demanding task or project, nearly every day. I am happy to comply with any checks that you need to conduct.". Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. In my current position, I have had zero accidents in 3 years. It was tedious work, but I knew the result would be worth the time and effort.". Everyone has something to offer using their unique qualities.". We should prepare about our self very well, I applied online. I interviewed at Dnata (Manchester, England) in Oct 2022. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible.